Trade Call Answering Service Packages for UK Trades
Whether you need simple missed call protection or a more advanced
enquiry handling system, our systems are designed to help you
answer more calls, capture more leads, and reduce lost revenue.
Call handling and job capture for trades where speed wins the job
Plumbers • Electricians • Drainage • Locksmiths • Roofers • Heating Engineers • Emergency Callout Trades
Choose The Right Level Of Support For Your Business
No two trades businesses are at exactly the same stage.
Some simply need a better way to stop missed calls from turning into lost work. Others need a more joined-up system that captures, qualifies, routes, and follows up on enquiries more effectively.
That is why our systems are built around outcomes, not just features.
Every system is designed to help you protect revenue, improve response speed, book more jobs from inbound enquiries, and make sure more opportunities are handled properly.
In many trades, the fastest response often wins — not the cheapest quote.
Service Packages Built For Trades Businesses
Choose the level of call handling, job capture, and front-end enquiry support that fits your business today, with room to grow as demand increases.
Missed Call Recovery
Best for
- solo trades
- owner-operators
- smaller firms
- businesses mainly needing missed-call protection and basic lead capture
What it sells
Stop new enquiries being lost when you cannot answer the phone.
Included
- 24/7 call answering
- overflow call handling
- out-of-hours call handling
- missed-call protection
- custom trade-focused call script
- caller name capture
- phone number capture
- enquiry type capture
- postcode / area capture
- emergency vs non-emergency triage
- call summary by email
- instant lead alert by email or SMS
- CRM logging
- call transcripts / records stored
- basic voicemail replacement
- 1 main business number / call flow
- 200 included usage mins per month
Not included
- live calendar booking
- advanced workflow automation
- multi-user routing
- multi-location logic
- follow-up sequences beyond basic alerts
Call Handling & Job Capture
Best for
- growing trades businesses
- firms with more call volume
- businesses wanting enquiries handled more intelligently
- teams where speed-to-lead matters
What it sells
A stronger response-handling system that helps enquiries move forward properly.
Included
Everything in Missed Call Recovery, plus:
- deeper enquiry qualification
- service-type qualification
- urgency tagging
- lead priority handling
- appointment request capture
- calendar integration
- booking request handling
- missed-call text back
- lead routing to the right person
- custom call flows for different enquiry types
- follow-up workflow for unbooked enquiries
- weekly lead summary
- basic pipeline stage movement
- stronger call handling logic
- 1 calendar connection
- 1–2 notification / escalation paths
- 400 included usage mins per month
Not included
- full multi-location setup
- advanced department-based routing
- more complex automations
- advanced reporting dashboards
- broader marketing automation layers
Revenue Capture System
Best for
- busier firms
- multi-van teams
- larger drainage / plumbing / electrical businesses
- businesses wanting a stronger front-end lead handling system
What it sells
A more complete enquiry handling and revenue protection system.
Included
Everything in Call Handling & Job Capture, plus:
- live appointment booking
- advanced call qualification logic
- multi-step call handling flows
- urgent-call escalation rules
- multi-user notification routing
- team / department routing logic
- stronger CRM workflow automation
- lead recovery workflows
- source tracking
- monthly performance summary
- monthly optimisation review
- after-hours capture with next-morning follow-up
- optional website form / web enquiry workflow integration
- optional chat widget integration if you want to add it later
- more tailored script refinement
- up to 2 call handling paths / scenarios
- 800 included usage mins per month
Not included as standard
- full bespoke enterprise build
- large multi-branch custom setup
- full social DM automation
- review request system
- reactivation campaigns
- heavy bespoke CRM rebuilds
- Those can sit as add-ons.
Every package includes
Included As Standard
- Custom setup for your trade
- UK-based trade-focused scripting
- Professional call handling setup
- CRM lead logging
- Call summaries
- Ongoing light optimisation
- Support after launch
- Setup of alerts and notifications
- Clear usage allowance
Add-On Extras
- Additional minute bundles
- Additional numbers or call flows
- Extra calendar connection
- Website chat widget
- Web form automation
- Review request automation
- Reactivation campaigns
- Social media DM automation
- Extra locations / departments
- Advanced reporting dashboard
- Bespoke integration work
Exact inclusions, limits, and add-ons can be tailored depending on your trade, call volume, enquiry types, and how you want the system to operate.
What changes as you upgrade?
Each system is designed to solve a slightly different level of problem.
Missed Call Recovery focuses on making sure missed calls
and new enquiries do not slip through the cracks.
Call Handling & Job Capture adds stronger qualification, routing,
and follow-up so more enquiries move towards the next step.
Revenue Capture System is for businesses that want a more
advanced lead handling system with booking, routing,
recovery, and stronger workflow automation built in.
The result is simple: fewer missed opportunities, faster response times,
and more booked work from the enquiries you are already generating.
| Feature | Missed Call Recovery | Call Handling & Job Capture | Revenue Capture System |
|---|---|---|---|
| 24/7 call answering | ✓ | ✓ | ✓ |
| Overflow / out-of-hours cover | ✓ | ✓ | ✓ |
| New lead capture | ✓ | ✓ | ✓ |
| Emergency triage | ✓ | ✓ | ✓ |
| Instant lead alerts | ✓ | ✓ | ✓ |
| CRM logging | ✓ | ✓ | ✓ |
| Missed call text back | ✓ | ✓ | ✓ |
| Enquiry qualification | Basic | Advanced | Advanced |
| Appointment request handling | No | ✓ | ✓ |
| Calendar integration | No | ✓ | ✓ |
| Live booking | No | No | ✓ |
| Lead routing | No | ✓ | ✓ |
| Follow-up workflows | Basic | ✓ | ✓ |
| Weekly summary | No | ✓ | ✓ |
| Monthly optimisation review | No | No | ✓ |
| Multi-step call flows | No | No | ✓ |
| Included mins | 200 | 400 | 800 |
All packages are designed for UK trades businesses. Included features, workflow depth and automation capability increase by package level.
Additional Options & Setup
Additional Usage Bundles
Every package includes a monthly usage allowance. If your business needs more, extra bundles can be added as required.
- +100 mins — £30
- +250 mins — £60
- +500 mins — £100
Setup Fee
Each client setup includes scripting, workflow configuration, call handling logic, notification setup, testing, and tailored adjustments for your trade and business requirements.
One-off setup fee from £395
This ensures your system is properly configured and ready to handle enquiries in a way that fits your business, not just generic software settings.
We will always help you choose the most suitable package based on your call volume and enquiry handling needs.
Who These Systems Are Designed For
Our Systems Are Built For
Our systems are designed for UK trades businesses where missed calls, slow response times, and inconsistent enquiry handling can lead to lost work.
These systems are particularly well suited to:
- Plumbers
- Drainage companies
- Electricians
- Heating and boiler businesses
- Locksmiths
- Builders
- Roofers
Other service-led trades where speed-to-lead matters
If your business regularly misses calls because you are on the tools, driving,
with customers, or out of hours, these packages are designed to help.
This Is Not Just About Answering Calls
Missed calls do not just mean missed conversations.
They often mean missed opportunities, lost jobs, slower response times,
and revenue that goes elsewhere.
The right system does more than pick up the phone.
It helps your business capture enquiries professionally, qualify them more effectively,
and respond with more consistency, even when you are busy doing the actual work.
That is what our systems are built to do.
Frequently Asked Questions
About Our Services
Can this work with my existing number?
Yes, in many cases your existing number can still be used, depending on your current setup and how calls are routed.
What happens if I use more than my included mins?
If you regularly go beyond your included monthly allowance, additional minute bundles can be added. We can also advise whether moving to a higher package would be more cost-effective.
Does this replace my office staff?
No. These packages are designed to support your business by helping you answer more enquiries, capture more leads, and reduce missed opportunities. For some businesses it fills the gaps. For others it works alongside existing staff.
Can it book appointments directly into my Calendar?
Live booking is included in Revenue Control. Job Flow can capture booking requests and support calendar-connected workflows.
How quickly can this be set up?
Setup time depends on the package and your requirements, but the goal is always to get you live as efficiently and smoothly as possible.
Is this suitable for small trades businesses?
Yes. Lead Capture is designed specifically for smaller firms and owner-led businesses that mainly need better missed call protection and lead capture.
Do I need to know anything technical?
No. We handle the setup and configuration for you.
Will this sound robotic or unnatural?
No. The call handling is designed to sound professional, clear, and appropriate for trades businesses..
This is not designed to be the cheapest option — it’s designed to capture more work and increase revenue.
Most businesses recover the cost from just one missed job.
Will this affect my website or current marketing?
No.
This works alongside what you already have — it improves how enquiries are handled once they come in.
What happens next if I’m interested?
The next step is to book a free Lost Job Review.
We’ll look at how your enquiries are currently handled, identify where jobs may be slipping through, and recommend the right setup for your business.
Not Sure Which System Fits Your Business Best?
The best package depends on your call volume, how your business currently handles enquiries,
and how much support you want around qualification, booking, and follow-up.
Click below to calculate your missed revenue and we will help you work out the ideal missed call recovery package that fits for your business.
Built specifically for trades businesses that rely on speed,
reliability, and winning work — not missing it.
Trades AI Solutions is a subsidiary of AI Solutions Group Ltd.
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Missed Call Recovery & Call Handling Systems
For Trades Businesses.
A subsidiary of AI Solutions Group Ltd
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