Terms & Conditions

Trades AI Solutions — A subsidiary of AI Solutions Group Ltd

Last updated: 21 May 2026

These terms and conditions ("Terms") govern your use of the services provided by Trades AI Solutions Ltd ("we", "us", "our"), a subsidiary of AI Solutions Group Ltd. By engaging our services, you ("you", "the Client") agree to be bound by these Terms. Please read them carefully before proceeding.

1. About Us

2. Services

Trades AI Solutions provides managed call handling, missed call recovery, and enquiry capture services for UK trades businesses. Our service may include, depending on the plan selected:

• Automated call answering and missed call response
• Caller detail capture and lead qualification
• WhatsApp enquiry capture, follow-up messaging, and lead routing
• SMS text-back to missed callers
• Appointment booking and calendar integration
• Automated follow-up messaging across phone, SMS, and WhatsApp
• Ongoing system management, monitoring, and optimisation

The specific scope of service — including which channels are active (phone, WhatsApp, SMS, web forms) — is determined by the plan you subscribe to and any details agreed during your onboarding process.

3. Eligibility

Our services are available to UK-registered businesses and sole traders operating within the trades sector. By engaging our services, you confirm that you are authorised to enter into a binding agreement on behalf of your business and that you are at least 18 years of age.

4. Onboarding and Setup

Following your agreement to proceed (typically after a Lost Job Review consultation), we will begin setting up your system. This includes configuring call handling, WhatsApp capture where applicable, integrating with your existing phone number where possible, and tailoring the system to your trade and business requirements.

A one-off setup fee is payable before work begins. Setup fees are outlined at the point of sale and are non-refundable once configuration work has commenced.

You agree to provide accurate business information and reasonable cooperation during the setup process. Delays caused by incomplete or inaccurate information provided by you may affect delivery timelines.

5. Subscription and Payment

5.1 Fees

Our service is provided on a monthly subscription basis. The applicable monthly fee depends on the plan selected. Current pricing is available on request and is confirmed at the point of sale.

5.2 Billing

Subscription fees are billed monthly in advance. Payment is collected automatically via the payment method you provide during sign-up. You are responsible for ensuring your payment details remain valid and up to date.

5.3 Late or Failed Payments

If a payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding for more than 14 days, we reserve the right to suspend your service until the balance is cleared. Continued non-payment may result in termination of your account.

5.4 Price Changes

We may adjust pricing from time to time. You will be given at least 30 days' written notice of any price change. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

6. Cancellation

6.1 By You

You may cancel your subscription at any time by giving us written notice via email at [email protected]. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

6.2 By Us

We may suspend or terminate your account if:

• You breach these Terms and fail to remedy the breach within 14 days of written notice
• Payment remains outstanding for more than 30 days
• You use the service for unlawful purposes or in a way that could damage our reputation
• Continued provision of the service becomes impractical due to circumstances beyond our reasonable control

6.3 Effect of Cancellation

Upon cancellation, your call handling and messaging systems will be deactivated. We will retain your data in accordance with our Privacy Policy. Any data we hold on your behalf (such as captured caller and message details) can be exported upon request within 30 days of cancellation.

7. Your Responsibilities

As a client, you agree to:

• Provide accurate and complete information during setup and throughout the service
• Maintain valid payment details and pay all fees when due
• Use the service lawfully and in accordance with these Terms
• Not misrepresent the nature of the call handling or messaging system to your customers in a way that could be misleading or unlawful
• Comply with applicable messaging regulations, including any opt-in requirements for WhatsApp and SMS communications sent to your customers through the system
• Notify us promptly of any changes to your business that may affect the service (such as changes to your phone number, trading hours, or services offered)

8. Service Availability

We aim to provide a reliable service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted service. Occasional downtime may occur due to maintenance, updates, or circumstances beyond our control (including third-party platform outages).

Where our service includes WhatsApp or SMS messaging, delivery of messages depends on third-party platforms including Meta (WhatsApp Business API) and telecommunications providers. We do not guarantee the delivery, timing, or receipt of any individual message. Message template approvals, opt-in rules, rate limits, and platform-specific policies imposed by WhatsApp or other providers may affect the availability or format of messaging features at any time.

We will make reasonable efforts to notify you of planned maintenance in advance and to resolve any service disruptions as quickly as possible.

9. Call Handling, Messaging, and Data Processing

When our system handles calls or processes WhatsApp and SMS messages on your behalf, we act as a data processor in relation to the enquiry data captured. You remain the data controller for your customers' personal data.

You are responsible for ensuring that your use of our service complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes having appropriate privacy notices in place for your own customers where required.

Calls handled by our system may be recorded and transcribed for quality assurance and service delivery purposes. WhatsApp and SMS message content may be logged and stored in your CRM records for enquiry management and follow-up purposes. It is your responsibility to inform your callers of call recording where required by law.

10. Intellectual Property

All intellectual property rights in our service, including the call handling system, scripts, workflows, branding, website content, and any materials we create during setup, remain the property of Trades AI Solutions Ltd and its parent company AI Solutions Group Ltd.

You are granted a non-exclusive, non-transferable licence to use the service for the duration of your subscription. You may not copy, modify, distribute, or reverse-engineer any part of our system.

11. Limitation of Liability

11.1 Service Scope

Our service is designed to improve the handling of incoming enquiries across phone, WhatsApp, SMS, and other supported channels. We do not guarantee that every call will be answered, that every WhatsApp message will be delivered or responded to, that every enquiry will convert into a booked job, or that the service will result in a specific level of revenue or new business. Results vary depending on call and message volume, enquiry quality, your trade, and other factors outside our control.

11.2 Liability Cap

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or the service shall not exceed the total fees paid by you in the three months immediately preceding the event giving rise to the claim.

11.3 Exclusions

We shall not be liable for:

• Loss of revenue, profit, business, or anticipated savings
• Indirect, consequential, or special losses
• Losses arising from your failure to provide accurate information or cooperate during setup
• Service disruptions caused by third-party platforms (including WhatsApp, Meta, telecoms providers, or CRM platforms), or events outside our reasonable control
• Failed, delayed, or undelivered WhatsApp or SMS messages caused by third-party platform issues, recipient device settings, or messaging policy restrictions

11.4 Nothing Excluded

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms, your misuse of the service, or any claim brought by a third party in connection with your use of the service.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, internet or telecoms failures, pandemics, government actions, or third-party platform outages.

14. Modifications to These Terms

We may update these Terms from time to time. Material changes will be communicated to you via email or through our website with at least 30 days' notice. Continued use of the service after such changes take effect constitutes your acceptance of the revised Terms.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal proceedings, both parties agree to attempt to resolve any dispute in good faith through discussion and, where appropriate, mediation.

16. General

• Entire agreement: These Terms, together with our Privacy Policy and any service-specific details confirmed during onboarding, constitute the entire agreement between you and us
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect
• Waiver: A failure by us to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor or affiliated company

17. Contact Us

If you have any questions about these Terms, please contact us:

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© 2026 Trades AI Solutions Ltd (Company No: 16891310)
A subsidiary of AI Solutions Group Ltd (Company No: 16890757)
Registered in England & Wales